At HAWKS AUTO NATIONWIDE, customer satisfaction is important to us. We aim to provide quality automotive products, including car batteries, car air conditioning parts, car coolant, and other vehicle parts and accessories.
This Refund Policy explains how returns, refunds, exchanges, and order cancellations are handled when you purchase from our website.
1. Business Information
Business Name: HAWKS AUTO NATIONWIDE
Phone: 818-245-7604
Address: 790 N Milwaukee St, Ste 300, Milwaukee, WI 53202
Email: info@deluxesourcellc.com
2. Return Eligibility
To request a return, please contact us before sending any product back.
Unless otherwise stated on the product page or required by law, eligible items should meet the following conditions:
- The item is unused and in its original condition.
- The item is returned with its original packaging, accessories, and included documentation.
- Proof of purchase or an order number is provided.
- The return request is submitted within 30 days of delivery.
Certain products may have additional return requirements because of safety, handling, or manufacturer restrictions.
3. Non-Returnable Items
Where permitted by law, certain products may not be eligible for return, including:
- Products that have been installed, used, or damaged after delivery.
- Automotive fluids or chemical products that have been opened or used.
- Batteries or electrical components that have been improperly installed, damaged, or mishandled.
- Special-order or custom-ordered items, where disclosed and legally permitted.
- Products missing essential components or original accessories.
These exclusions do not apply where a return, replacement, or refund is required by law, including for eligible defective, damaged, or incorrectly supplied products.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate and assist you.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and packaging, where applicable.
We may offer an appropriate replacement, exchange, repair, or refund depending on the circumstances and applicable law. Any request deadline will not limit rights that cannot legally be restricted.
5. How to Request a Return
To request a return or refund:
- Contact us at info@deluxesourcellc.com or call 818-245-7604.
- Provide your order number and reason for the request.
- Wait for our team to provide return instructions and authorization, if required.
- Package the item securely and follow the instructions provided.
Please do not send items to our business address unless our team has confirmed that it is the correct return destination.
6. Refund Processing
Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method unless another arrangement is agreed upon and permitted by law.
We aim to initiate approved refunds within 5–10 business days after approval. The time required for the funds to appear in your account may depend on your bank or payment provider.
If your refund has not arrived after the expected processing period, please contact us for assistance.
7. Return Shipping Costs
For eligible returns due to a change of mind or incorrect product selection by the customer, the customer may be responsible for return shipping costs, where permitted by law.
If an item is confirmed to have arrived damaged, defective, or incorrect, we will provide appropriate instructions regarding return shipping and any applicable reimbursement.
Original shipping charges may be non-refundable for eligible change-of-mind returns where permitted by law. This does not affect any refund of shipping costs required by applicable law.
8. Exchanges and Replacements
Exchanges and replacements are subject to product availability and eligibility.
If you need a different part, please contact us before returning your original item. We recommend verifying your vehicle’s make, model, year, engine, and part number before requesting an exchange.
If an identical replacement is unavailable, we will discuss the available options with you.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at 818-245-7604 or info@deluxesourcellc.com.
We will attempt to cancel orders that have not yet been processed or shipped. Once an order has shipped, it may need to be handled through our return process.
If a cancellation is approved and payment has been collected, any applicable refund will be processed in accordance with this policy and applicable law.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipping or a refund, depending on the circumstances. Additional shipping charges may apply where permitted by law.
11. Manufacturer Warranties
Some automotive products may be covered by a manufacturer’s warranty. Warranty coverage, duration, and claim procedures vary by product and manufacturer.
Please review the applicable warranty information or contact our customer service team for assistance. Manufacturer warranties do not replace