At HAWKS AUTO NATIONWIDE, we are committed to delivering automotive products to our customers as efficiently and reliably as possible. We offer a range of automotive products, including car batteries, car air conditioning parts, car coolant, and other vehicle parts and accessories.
This Shipping and Delivery Policy explains our order processing procedures, shipping arrangements, delivery estimates, and related terms.
1. Business Information
Business Name: HAWKS AUTO NATIONWIDE
Phone: 818-245-7604
Address: 790 N Milwaukee St, Ste 300, Milwaukee, WI 53202
Email: info@deluxesourcellc.com
2. Shipping Locations
We serve customers throughout the United States, subject to product availability, carrier service areas, and any applicable shipping restrictions.
Certain automotive products, including batteries, automotive fluids, and other regulated or specialized items, may have specific transportation restrictions. Shipping availability for these products will depend on applicable regulations and carrier requirements.
If we are unable to ship an item to your address, we will contact you regarding the available options.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been confirmed.
Business days exclude weekends and public holidays. Processing times may vary depending on product availability, order verification, supplier schedules, and other operational factors.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Please note that order processing time is separate from shipping and transit time.
4. Shipping and Delivery Estimates
Estimated delivery times depend on the destination, shipping method, product availability, and carrier performance.
Unless a different timeframe is displayed at checkout, our general delivery estimates are:
- Order processing: 1–3 business days.
- Standard shipping: Approximately 3–7 business days after dispatch.
- Total estimated timeframe: Approximately 4–10 business days from order placement.
These timeframes are estimates and are not guaranteed. Certain locations or specialized products may require additional time.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the product’s size, weight, destination, shipping method, and any special handling requirements.
If additional shipping charges are necessary because of unusual delivery requirements or address changes, we will communicate those charges before proceeding where required.
6. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation by email.
When tracking is available, we will provide tracking details after your order has shipped. You can use the tracking information supplied by the carrier to monitor your shipment.
Please allow time for tracking information to become active after dispatch.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Please review your name, street address, apartment or suite number, city, state, ZIP code, and contact information before submitting your order.
If you need to correct your shipping address, contact us as soon as possible. We cannot guarantee changes once an order has been processed or handed over to the shipping carrier.
Additional charges or delays resulting from address corrections or failed delivery attempts may apply where permitted by law.
8. Shipping Delays
Although we aim to meet our estimated delivery timeframes, delays may occur because of:
- Severe weather or natural disasters.
- Carrier disruptions or transportation delays.
- High order volumes during holidays or promotional periods.
- Inventory shortages or supplier delays.
- Incorrect shipping information.
- Customs, regulatory, or other transportation requirements, where applicable.
We will make reasonable efforts to assist customers when shipping delays occur. Delivery estimates do not constitute a guarantee unless expressly stated otherwise.
9. Damaged, Missing, or Incorrect Orders
Please inspect your shipment after delivery.
If your order arrives damaged, contains an incorrect item, or appears to be missing products, contact us as soon as possible, preferably within 48 hours of delivery.
Please provide your order number, a description of the issue, and photographs of the packaging and product when applicable.
We will review your report and work with you to determine an appropriate resolution under our Refund Policy and applicable law.
Any reporting timeframe described in this policy does not limit rights that cannot legally be restricted.
10. Undeliverable Packages and Refused Shipments
If a package cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, or refusal of delivery, the carrier may return it to us.
Depending on the circumstances, we may arrange reshipment or process an eligible refund in accordance with our Refund Policy and applicable law.
Additional shipping costs may apply to reshipments where permitted by law.
11. Special Shipping Requirements
Certain products, including automotive batteries, coolants, and other automotive fluids, may require special packaging, handling, or transportation procedures.
Shipping methods and availability for these items are subject to applicable safety requirements and carrier policies.
Customers must follow all product-specific safety instructions after delivery.
12. Changes to Orders
If you need to modify or cancel an order, please contact us as soon as possible.
We will try to accommodate your request if the order has not already been processed or shipped. Changes cannot be guaranteed after dispatch.
Please refer to our Refund Policy for additional information regarding cancellations and refunds.
13. Contact Us
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us:
HAWKS AUTO NATIONWIDE
Phone: 818-245-7604
Address: 790 N Milwaukee St, Ste 300, Milwaukee, WI 53202
Email: info@deluxesourcellc.com
We appreciate your business and thank you for choosing HAWKS AUTO NATIONWIDE for your automotive parts and accessories needs.